Privacy Policy

Last updated: September 2026

Morgs MTB respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or book a coaching or mountain bike mechanics session.

Morgs MTB operates in New Zealand and handles personal information in accordance with the Privacy Act 2020.

1. Information we collect

Depending on how you interact with Morgs MTB, we may collect:

  • Your name

  • Email address

  • Phone number

  • Booking details

  • Rider age and experience level

  • Information you provide about your riding, coaching or mechanics requirements

  • Any other information you voluntarily provide when contacting us

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and website usage information.

2. How we use your information

We collect and use your personal information to:

  • Process and manage bookings

  • Provide mountain bike coaching and mechanics services

  • Communicate with you about your booking or enquiry

  • Understand your riding experience and requirements so we can provide an appropriate service

  • Respond to questions and enquiries

  • Improve our website and services

  • Keep appropriate business and booking records

  • Send marketing communications where you have chosen to receive them

We only collect information that is reasonably necessary for these purposes.

3. Online bookings

Bookings are managed through Acuity Scheduling, a third-party scheduling service.

When you make a booking, the information you provide may be processed and stored by Acuity Scheduling in accordance with its own privacy practices.

We recommend reviewing Acuity Scheduling's privacy policy when making a booking if you would like more information about how they handle your information.

4. Website and third-party services

Our website is hosted through Squarespace. Squarespace may collect certain technical information when you visit the website, including information relating to your device, browser and website usage.

Our website may also contain links to third-party websites or services, including social media platforms. Morgs MTB is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

5. Cookies and analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, and improve the website experience.

Where third-party analytics or tracking services are used, information may be collected in accordance with the relevant provider's privacy policy.

6. Sharing your information

We will not sell or rent your personal information.

We may share your information where reasonably necessary to provide our services, including with:

  • Booking and scheduling providers

  • Website and technology service providers

  • Payment providers, where applicable

  • Professional advisers or service providers where reasonably necessary to operate the business

  • Government agencies or other parties where required or authorised by law

We only share information for legitimate purposes connected with operating Morgs MTB and providing our services.

7. Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to keep it for legal or business purposes.

8. Accessing or correcting your information

You have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate or out of date.

If you would like to access or correct your information, please contact us using the contact form on our website.

9. Providing your information

Providing certain personal information is necessary for us to process bookings and provide our services. If you choose not to provide information that is necessary for a booking or service, we may not be able to provide that service.

You can browse most of our website without providing personal information.

10. Children and young riders

Morgs MTB may provide coaching to riders of different ages. Where a booking involves a child or young person, we may collect information from their parent or guardian where appropriate to organise and provide the service.

We take reasonable care when handling personal information relating to children and young people.

11. Photos and recordings

During coaching sessions and workshops, photos or video recordings may occasionally be taken for learning, coaching and instructional purposes. This may include recording riding technique, skills, bike setup or mechanical work so that these can be reviewed and used to support learning and improve the coaching experience.

Photos or recordings may also be taken for other business purposes, such as documenting sessions.

No photos or recordings that identify you will be shared publicly, including on our website, social media or other promotional channels, without your consent.

If you do not wish to be photographed or recorded during a session, please let us know before or during the session and we will respect your request wherever reasonably possible.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be available on our website.

13. Contact us

If you have any questions about this Privacy Policy or would like to access or correct personal information we hold about you, Please contact us via the contact form on our website.

We will respond to privacy requests within a reasonable timeframe and in accordance with the Privacy Act 2020.